Alcatel-Lucent® OmniTouch Call Center Office
The Alcatel-Lucent® OmniTouch Call Center Office is an integrated call center solution which is specifically designed to meet the needs of small and medium businesses.
- Improved quality of service and optimized use of company resources
- Easy call management directly from the agent's computer screen
- Enhanced visibility of agent performance and improved financial management
- Automatic call distribution with advanced call queuing mechanisms
- Agent assistance application including session control and personal statistics
- Supervisor console for group and agent monitoring and management
- Statistics manager applications
Contact STC Services for more information.
