With virtually 0% client turnover in 20 years, STC Services remains diligent with its commitment to ongoing support.
Voice System Maintenance
Whether you would like a support contract for your Alcatel-Lucent® system, or are looking for maintenance and support for an alternate voice system, such as ROLM, Avaya®, or Siemens®, STC provides a complete range of support services to meet your needs.
Keep Communicating—Consistently
Extended voice or data outages can cripple an organization—resulting in lost productivity, extended hours for employees, and needless frustration. That’s why STC Services backs its ongoing support with its Two-Hour Response Guarantee* (within notification of the problem) for any major service outage. This service is available 24 hours a day, 7 days a week, and 365 days a year. Through GPS® tracking, we are able to make sure that our service engineers get to your location as quickly as possible—avoiding accidents and maintenance on major roads. Plus, through GPS tracking, we are able to identify which engineers are closest to your location at any given time, to make sure that you receive the fastest and most effective service available. That’s our guarantee.
Ongoing Support Services
- Full service maintenance
- Single point of contact - STC Customer Support Center (CSC)
- 24-hour coverage for major outage, including our Two-Hour Guarantee*
- 8 a.m. to 6 p.m. coverage for minor outage with 24-hour response guarantee
- Network services management
- Semi-annual service review
- One free training session
- Annual prepayment discount
- Carrier coordination services
- Disaster recovery service
- Other options: Telecom help desk, department call accounting, and monthly carrier bill auditing
A single call, email, or online ticket request will route you automatically to your dedicated CSC specialist. The specialist will review the request with a certified system engineer, and for non-emergency calls, respond to your request within 24 hours. If the issue cannot be resolved remotely, an STC Services technical operations specialist is dispatched to your location. We work until the issue is resolved.
With STC Services, you receive superior business and technical knowledge and a reputation for getting the job done against all odds.
Coming Soon: Link to e-ticket program
*Guarantee contingent upon geographic location of outage
